Frequently asked questions

Great question! Prices are not shown at the register; ask, and the cashier may tell you, or wait 6 weeks or longer for your Explanation of Groceries.

Items are consumed at checkout and cannot be returned.

Please use the participating lane. The other cashier bills separately. The lanes look the same, so if you find yourself in the wrong one, a second bill will arrive from a cashier you never met.

Every store negotiated every item with every plan, in private, for a year. The price depends on your plan, your store and your branch.

The amount you spend on groceries yourself before the plan starts paying for any of them. It starts over every year.

Open enrollment runs two weeks a year. Your employer picked your plan last fall.

Some stores are listed in your brochure only. This is by design. We regret the drive.

Certainly. They will tell you their cover charge and the amount you must spend before their plan starts paying. They will not tell you about the bread.

It is the shelf price. Nobody pays it. It makes the discount look generous.

A number we calculated. Your share is computed against it. You may ask how we calculated it, and we will reply in six weeks.

For some items, yes. See Prior authorization for milk. Decisions take about six weeks, by which time you will have bought milk, which is not covered.

Both sides submit a number, and a neutral third party chooses one. They will be shown the benchmark we calculated.

TPA - Third Party Advertiser. We are not affiliated. They advertise our prices. We contract the prices. The third party advertises and connects with you. We are not related.